What our Customers say...

Why SERVPRO Testimonials

In the midst of any disaster, it is so important to find a reliable , professional and trustworthy company. We found that with SERVPRO and their crew. Thank you to Lonie and James for being all of the above. You guys were awesome!

Excellent service & communication - Matt - Austin & Brigham did us a great job.

We called Serv-Pro because one of the apartments at our housing authority had been severely neglected by the previous tenants and had offensive odors due to smoking, neglect of pets, and very poor housekeeping over an extended period of time. Matt Pearson called me back promptly and scheduled a visit to our property site to assess our situation. Following the visit, Matt wrote up a thorough proposal for what repairs and remediation services were recommended to correct the unsanitary conditions and poor air quality, including prices for each of the services. Matt made it clear that Serv-Pro could provide all the necessary work, but we could also opt to do some of the work ourselves. We chose to do some of the less technical work (such as cleaning and painting) using our in-house staff, but authorized Serv-Pro do all of the more advanced work, such as air duct cleaning and air-cleaning and odor remediation. Austin, the crew chief, was assigned to carry out the work done by Serv-Pro, and he and his crew did an excellent job. Throughout the process, which involved several trips to our facility, Austin kept me informed of their schedule, including their times of arrival, estimated amount of time the work would take, and what type of work they planned to do on each trip. Throughout the process, all of our dealings with Serv-Pro were completely satisfactory and were conducted in a professional, but friendly and personable manner. This is company that is providing excellent customer service at a time when good customer service is a rare commodity. And we felt that their prices were very reasonable considering the quality and quantity of work they performed. I highly recommend Serv-Pro to anyone who needs the type of services they provide!

Over a holiday weekend, James and crew were on-time, professional and treated you like neighbors. This worksite is totally clean. Hard to say how anyone could’ve done a better job.

Lonnie was very professional. He did excellent work always on time went out of his way to help this homeowner recovering from Ian. He comes highly recommended. Herb did a good job on the final inspection walk through. Would definitely ask for SERVPRO again and would recommend them as first choice.

The SERVPRO employees: Austin, James, and Heather are truly experts. They made the damaged areas of my home look as if nothing ever happened. They were very respectful of our privacy and personal belongings. I also thank construction manager Kyle for coming out to look over what needed to be done at our home as well.

Great experience. They responded quickly - provided a quote and posted the as quoted - very professional crew

The crew met me on short notice and worked quickly to remove the water so our Judi Ed’s could open the lobby on time. The follow up was daily until we dried out. Thanks and if needed will call again.

SERVPRO of Tyler came out when we had two situations involving ceilings falling down. They were on site very quickly and had the issues under control and a plan to reconstruct within a matter of days. In both situations, their quick and thorough work had us back up and running in time for us to keep most of our reservations and get us through the end of our year. I wouldn’t hesitate to use them again for clean up or reconstruction.

Rachelle and her team at SERVPRO go above and beyond when we call them for help. They respond quickly and are professional when on site. They give me updates throughout the process and check in afterwards to make sure everything is still ok. Always a positive experience during a challenge.

Fast amazing good service, Rachelle was so helpful! Took care of everything we needed!

From the first contact to the last walkthrough, every individual was very professional. I was updated on everything that was going on with my home. I had to have repairs made and they were made in a very timely manner. Rachelle was amazing, I couldn’t have been more pleased with her response times and friendliness. I felt like I was dealing with someone I had known my entire life. Kyle and the construction crew were great as well. I would give 10 stars if I could!!

Quick and excellent service! Thanks to Rachelle Ewart for making the process painless and easy!

I love working with Rachelle Ewart at SERVPRO. She is so professional and actually does what she says she’s going to do! Seeing her cheery face walk through my door always makes me smile!

SERVPRO is a very reputable company and holds everyone to very high standards. I am honored to have them as members of the Chamber. I highly recommend you call her if you ever have a need! She will be right there to help you every step of the way! The Palestine Area Chamber of Commerce love her and SERVPRO!!!

Rachelle has great customer service always ensuring we are pleased.

Rachel Ewart, was very nice. She came out with a co-worker. Helped move things. Very professional polite people.

The Tyler SERVPRO team is very professional and responsive. I appreciate the quality of service they provide to our community!

Jovante and Steven give me hope for the future generation. They were wonderful and very capable. I do the hiring for Brookshire’s in Lindale and SERVPRO’s crew are a cut above the people I see on a daily basis. I would highly recommend their services.

Not only is Tiffany Fletcher very informed about the services and products offered by SERVPRO she has a great personality and is passionate about her job. As an insurance agent in East Texas that's important to me. My clients trust that if I give a recommendation I believe strongly in the person and or company.

I have thoroughly enjoyed working for SERVPRO for the last 3 years. They are a wonderful company that cares about their employees and their customers. It's a great working environment and I feel good knowing we are helping people in our community when disaster strikes.

SERVPRO of Tyler provides help and solutions to people in need of cleaning and restoration services. It's comforting to know that my husband and his team have the ability and desire to help under difficult circumstances. Go Team Tyler.

Tiffany Fletcher at SERVPRO of Tyler is absolutely amazing! We called them on a Friday afternoon to do a job at our office and they literally came out and did what we asked them to do and got our office looking like new! Definitely recommend for anyone!

Great Company with excellent work ethic. Special thanks to Tiffany Fletcher for being an awesome Rep!

Very professional and pleasant.