What our Customers say...

Water Damage Testimonials

To Is whom it may concern. Lonnie and Jose were at our home today to clean up after a hot water heater leak. Let me tell you. These guys were not only very up front with what they needed to do, but they were also very fast and thorough. If you guys don't buy them a steak dinner then send them back to me and I will. Your guys are the best. Just saying.

I have referred my clients to SERVPRO on many occasions after they have had water damage due to broken pipes or appliance hoses etc... They always provide quick service and do a thorough job. This decreases the time for the claims process, and keeps the customer happy.

SERVPRO did a wonderful job drying up the water from a broken water heater. They were very professional and kept me updated throughout the process. I highly recommend them!

SERVPRO of Tyler was extremely responsive, courteous and professional. They arrived within 30 minutes of the initial call. Rachelle, the rep, immediately came to the location to check in and see what our needs were. She remained engaged and checked in over the next few days. The team called with updates daily, as to when they planned to arrive and what the did following the visit. Excellent response time, customer service, and overall professionalism. Won't hesitate to call them again next time.


SERVPRO was at my house in 30 minutes of placing the call, sucked up the water, super polite and professional. A great relief to what could have been a nightmare.

We needed emergency response as we had water intrusion into our Emergency Room from monsoon rains and area drainage problems.Great customer service! Quick response and great people to work with!! Highly recommended!!!

We had a water leak in our house while out of town. Our insurance company recommended SERVPRO to assist with the clean up. Their team was very professional and did everything as promised. They were thorough in following up until the job was done. Herbert, Christian, Brandon, and the rest of the team were great. Very pleased with the overall service.


Great customer service! The techs were professional and informative, and our rep Rachelle went above and beyond! I will definitely use this business again.

I have had a need for service from SERVPRO. Once in Southern California and twice in Frisco, Texas. They are professional and keeper of their word. They clean up after completing they project. Recently one of their service reps Matt Pearson came out to give me an estimate and he was on time which was appreciated. Whenever, if ever, I have any water damage SERVPRO of Tyler always is the company I contact first.

I want to thank SERVPRO and their employees in their role in resolving a " water leak " problem in my home this month . On their initial visit they vacuumed the carpet to remove water from all wet areas and then installed sufficient "air movers'' to dry the carpet and pad below the carpet. The drywall material in the walls were also checked for moisture during the drying process .The entire drying process was completed in a professional and prompt manner . This allowed the plumbers access to a "dry" work area within 24 hours of SERVPRO's arrival.

When the remedial activities associated with the water leak were completed by the other crafts SERVPRO returned to move the furniture and clean the carpet . They then returned the following day to place the furniture back into its original location as well as two throw rugs that were cleaned in their shop . SERVPRO did an excellent & efficient job in executing their work and thus supported the schedules of others in their remedial efforts . I appreciated the efforts of the SERVPRO employees who assisted in resolving what could have been a tedious repair and clean up problem. Thank you.

I want to thank the SERVPRO Team of Tyler, Tx for how quickly they responded when my Father-in-law's house flooded from a broken pipe. Also, my thanks to Kyle Roach and Matt Pearson for making sure that his house was dried out and restored back to normal in a timely manner. I appreciate how professional your whole team were. Thank you!

Unfortunately we had a water heater issue on Easter eve around 8 pm. The heater is in the attic had completely flooded our spare bedroom from ceiling to floor. So much as it looked like it was raining in the room. We shut off the water and called SERVPRO of Tyler to see what could be done since it was a holiday weekend. Our call was answered by Matt and he quickly activated his team. SERVPRO was at our home by 10 pm to mitigate the flooding. They removed all the wet ceiling and wall insulation and ventilated the areas with fans to dry the room out. They finished at approx. 2:30 am on Easter. The water heater was repaired by a plumbing company that same evening, so we were back to "normal". We were very impressed, and satisfied, with the workmanship and timeliness that SERVPRO of Tyler provided in our time of need. On Monday we contacted our homeowners insurance company who quickly set out an adjuster. We then contacted Kyle with SERVPRO's restoration team to see what it was going to take to rebuild the room. Kyle came back to us with a competitive proposal and we agreed to begin the rebuild. It actually took approx. 7 days to return the bedroom and other areas to their original condition which involved Drywall, Insulation, Painting and Carpet. Kyle's team was on time every day and were very professional with their work. Kyle followed up frequently on the job site work and was always available for our calls. The SERVPRO restoration team was a pleasure to work with on the project. Bottom line is that if you need someone to respond quickly to you time of need SERVPRO is who you should call. We are extremely pleased with the services they provided.

Everyone that I dealt with at SERVPRO were friendly and courteous and answered all my questions very customer oriented Kyle was very professional.

These are truly pros. Very professional and well mannered. Did great job I would recommend you use them when you need them.

I can't say enough good things about the Tyler SERVPRO office here in the Tyler area! My rep Rachelle Stewart is the best and Dennis, Brandon, Herbert, Quincy, and the rest of the crew members are top notch. I have had two water/flooding issues in the last year, the more recent one was just last week. Within 20 minutes of my first call, my account rep showed up at the scene and in another 10 minutes, the clean up crew arrived. Because of the quick response, drying time didn't take as many days, wall and document damage was minimal. They followed up each day and took care of most of the paperwork with our insurance company. I would highly recommend them for any commercial restoration or clean up job!

WOW! The service of SERVPRO from call to clean up was so easy and so fast. They calmed the stress of the situation and made us smile along the way. Thank you Amelia, Rachelle and the clean up crew for your help and hard work. We at Hope's Closet in Longview thank you.

At the Waterton in Tyler Texas we had a pipe break in the ceiling from the sprinkler system which flooded several rooms and the hallway and all out in the public area of our facility I had written a contract with SERVPRO when I first started working at the Waterton and I called them and they were at our facility in less than an hour the whole team was there to help clean up the mess and restore our facility.

Rochelle was one of the technicians and she worked with the team to get the entire facility that was damaged cleaned up she was professional and compassionate and continue to follow up through the process and she did a great job.

I no longer work at the Waterton but the businesses I have in the future I will always call SERVPRO if I ever have a concern thank you for your professionalism having the sense of urgency when we had the need. 

Crews were very professional and confident while working my water loss. 

SERVPRO of Tyler has been a pleasure to work with! We had a pretty decent size flood inside our home and they have been quick, curious, thorough, communication was great, and they really care!
Thank you guys for the amazing service!

The crew was GREAT!!  From the first meeting the crew made us feel comfortable with the process.  The crew was courteous and knowledgeable. 

They were very professional!

Thank you for everything!

The SERVPRO team worked hard and did a great job.

They got to be right away which was great. 

Excellent service both technically and with customer courtesy. The crew was very helpful.

ALL the workers were extremely pleasant to work with. 

I would like to compliment SERVPRO of Tyler for attitude and professionalism.  I was extremely upset and the crew quickly allayed my fears and assured me they would handle the water damage.  This meant a lot to me. 

All crew members were patient, respectful and helpful.

They were very polite & thorough, often asked us if we had questions & when I did they always had helpful answers.  

They did a fantastic job. We had wonderful service. We would recommend SERVPRO to all our friends and family.


I would recommend SERVPRO to anyone.  Love the folk who came to help us out! Thank you. 

Great service and very professional. 

In school maintenance we have our share of emergencies-floods, fires, noxious odors and the like. I called SERVPRO of Tyler. They are always on the scene within an hour. They are thorough and knowledgeable in disaster clean up. They have employees that are professional and courteous. They own and use state of the art equipment and they have plenty. They have always been able to handle our emergencies large or small. I do not hesitate in recommending SERVPRO of Tyler to anyone in need of disaster clean up.

Waking up to the unimaginable is the worst feeling. Water was pouring out of every seal of the house. My wife secured the leak, called the insurance agent but we had no idea what to do next. Our agent recommended SERVPRO to minimize the damage. Within hours they were on location drying out the walls and floors. Due to the knowledge and efforts of the Crew Chief, within a few days of hard work and commuting a hundred miles a day our house was livable. Thanks SERVPRO.

When water damage struck we were so thankful to have SERVPRO of Tyler. Their friendly staff was eager to help, even late at night. The crews arrived and were cheerful during the entire process. They were also very knowledgeable and helpful during this difficult time. Vidal, his helper and the rest of the SERVPRO team were and are a true blessing during this time of need and crisis.

After storm damaged our roof I was left with water damage and collapsed ceilings. My newborn son was premature and in the NICU and I needed someone to help facilitate the entire restoration process. SERVPRO was here to help us. Their professionals were respectful and knowledgeable. SERVPRO helped get us get our house back in order so our newborn son could come home to a safe home. Thank you SERVPRO.